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welcome to drop Dragon

The Knowledge Base

Our knowledge base is a published collection of documentation that typically includes answers to frequently asked questions, how-to guides, and troubleshooting instructions. Its purpose is to make it easy for people to find solutions to their problems without having to ask for help.

Therefore, the purpose of this Knowledge Base Platform is to give our customers the best experience with our products & the software system. It also allows us to minimize to need for a ticketing system concerning common questions. With that said, we have dedicated ourselves to this knowledge base support platform for everyone’s convenience. But before we get started, we would like for you to ask yourself a few questions. Your answers should be in a business state of mind within your response.

The term “knowledge base” typically refers to the information stored in the system, but it can also refer to the software used to author and present that information. Moving forward, we will use “knowledge base” to refer to the content contained within your knowledge base software.

Our Knowledge base system are the end product of collecting and organizing all of that information into a useful form, through a process called “knowledge management.” So, as you are getting ready to discover, we have now applied our knowledge management processes to collect information, then use knowledge base software to create, manage and deliver that information — as a knowledge base — to you, our valued client!


Our knowledge base encompasses many forms of content, including:

-Frequently asked questions

-Step-by-step process guides

-Introductory articles

-Video demonstrations

-Glossaries and definition lists

“I had to make my own living and my own opportunity. But I made it! Don’t sit down and wait for the opportunities to come. Get up and make them.”

Madam C.J. Walker — Entrepreneur, Philanthropist, and Political & Social Activist.

“I’m hungry for knowledge. The whole thing is to learn every day, to get brighter and brighter. That’s what this world is about. You look at someone like Gandhi, and he glowed. Martin Luther King glowed. Muhammad Ali glows. I think that’s from being bright all the time, and trying to be brighter.”

Jay Z – American rapper, songwriter, record executive, businessman, and record producer

“To have a successful career, you have to approach it as an entrepreneur, even if you are working for someone else. Your career is your own private business. You have to market yourself and your abilities and knowledge just as you would a product or service.”

Earl G. Graves – Entrepreneur, Publisher, Businessman, Philanthropist, and Advocate of African-American businesses